All Ford Aussie Hoops refunds are processed through your Local Ford Aussie Hoops Centre.

Please complete the Ford Aussie Hoops Refund Form and return it to your Local Ford Aussie Hoops Centre.

Aussie Hoops Refund, Cancellation and Termination Policy

1. If you wish to cancel your registration in a program, you must notify the Local Ford Aussie Hoops Centre in writing. You will be refunded the participation fee, excluding any merchandise purchased and the online transaction fee charged by our provider (PlayHQ, World Sport Action or GameDay) only if your notification in writing is received 10 days or more before the Program commences. If you cancel within 10 days of the Program commencing, you will not be eligible to receive a refund. Following cancellation, you have no entitlement to program participation.
2. In an unlikely event where the Ford Aussie Hoops program gets cancelled, for example, COVID-19 pandemic, participants will be refunded the participation fee, any merchandise purchased, and the online transaction fee charged by our provider (PlayHQ, World Sport Action or GameDay). You will still receive any merchandise purchased. If a participant uses a voucher to register, they will unfortunately not be issued a refund.
3. If a Local Ford Aussie Hoops Centre cancels a program at no fault of the participant (change of time/date/day of week), you will be refunded the participation fee, any merchandise purchased, and the online transaction fee charged by our provider (PlayHQ, World Sport Action or GameDay).
4. If a medical condition prevents participation in 5 or more Ford Aussie Hoops sessions, you will be refunded the participation fee, any merchandise purchased, and the online transaction fee charged by our provider (PlayHQ, World Sport Action or GameDay).
5. Basketball Australia, the State or Territory Member, and the Local Centre will replace participant pack items that are faulty or damaged; and have been caused at no fault of the participant. Participants are required to send faulty/damaged items to the address below and/or submit photo evidence to Tegan.cunningham@australia.basketball

Basketball Australia

Ford Aussie Hoops Program
Attn: Tegan Cunningham
291 George Street,
Wantirna South VIC 3152

1. Basketball Australia, the State or Territory Member, and the Local Centre will not be responsible for any misspelling, incorrect singlet size, or incorrect postal address details submitted by the participant.
2. In exceptional circumstances Basketball Australia may choose, in its sole discretion, to conduct conciliation with you to resolve a refund or cancellation of a registration request.
3. Basketball Australia, the State or Territory Member, and the Local Centre are not liable to you for any loss or damage you suffer as a result of the Program being cancelled, postponed or changed.
4. Basketball Australia, the State or Territory Member, and the Local Centre will not replace your participant pack if lost, stolen or damaged.
5. Basketball Australia, the State or Territory Member or the Local Centre may terminate your child's involvement in the Program on reasonable grounds at any time, including if, in the reasonable opinion of Basketball Australia, the State or Territory Member or the Local Centre, your child's behaviour interferes with other participant's safety or enjoyment of the Program or is likely to do so.  Where your child's involvement in the Program is terminated under this clause, you will not be entitled to a refund.